RETURN & REFUND POLICY
Return Eligibility
You can return products within 7 days of delivery if:
- Product is defective or damaged
- Wrong item delivered
- Product doesn't match description
Non-Returnable Items
- Products used or opened (unless defective)
- Items without original packaging
- Hygiene products and intimate items
Return Process
- Contact us within 7 days
- Provide order number and reason for return
- Send clear photos of defective/damaged product
- Our team will verify and approve return
- Ship product back to our address (we'll provide)
Return Shipping
- Defective products: We cover return shipping
- Change of mind: Customer pays return shipping
- Products must be returned in original condition
Refund Process
- Refunds processed within 7-10 business days after receiving returned item
- COD orders: Refund via bank transfer (provide bank details)
- Online payment: Refund to original payment method
- Shipping charges are non-refundable (unless product defect)
Exchange Policy
Currently, we don't offer direct exchanges. Please return the item and place a new order.
Damaged in Transit
If product arrives damaged:
- Refuse delivery or note damage on delivery receipt
- Contact us immediately with photos
- We'll arrange replacement or full refund
Contact Us
Returns/Refunds: info.souqarabians@gmail.com